1. Overview
At Pixelia, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your STEM kit purchase, our refund policy outlines the conditions under which refunds, returns, and exchanges are accepted.

2. Eligibility for Refunds and Returns
We accept returns and offer refunds under the following conditions:

• The item must be returned within 30 days from the date of delivery.

• The item must be unused, in its original packaging, and in resellable condition.

• Proof of purchase (receipt or order confirmation) must be provided.

• Refunds are not available for digital products, downloadable content, or customized orders.

3. Return Process
To initiate a return, please follow these steps:

1. Contact our support team at [email protected] with your order details.

2. If eligible, we will provide return instructions, including the shipping address.

3. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Once the return is received and inspected, we will notify you about the approval or rejection of your refund.

4. Refund Processing

• If approved, refunds will be processed within 10 business days to the original payment method.

• Shipping fees are non-refundable unless the return is due to an error on our part.

• If you have not received your refund after the specified period, please contact us at [email protected].

5. Exchanges
We replace defective or damaged items. If you need an exchange, please contact us at [email protected] within 5 days of receiving the product.

6. Non-Returnable Items
The following items are non-returnable:

• Opened or used STEM kits

• Digital content and software

• Clearance or discounted items

7. Contact Information
For any questions about our refund policy, please contact us at:

Pixelia
Email: [email protected]
Website: https://pixelia.co.uk

By purchasing from our website, you agree to this Refund Policy.